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23 January 2014 @ 05:57 pm
Further help?  
Bliz will not even accept a callback request unless you can give them a "Trace Route" file. I have no idea what this is.

Any suggestions?

I must say, I'm a bit shocked at this, "We don't want to help our less-computer-savvy customers" attitude, which feels a bit contemptuous.
neowolf2 on January 24th, 2014 02:43 am (UTC)
Trace Route (is a program you can run from the command line window under Windows. Mac OS probably has something similar.

On the command line, you run

tracert ipaddress

where ipaddress is the address of the server you're trying to trace the route to. Presumably this would be the IP address of the WoW server you're on. I'm not sure how to get that.

Tracert will gradually build up a route to that server, showing if there are any intermediate places on the internet where packets are being lost. This trace can be used to spot network issues.

Edited at 2014-01-24 02:44 am (UTC)
wmilliken on January 24th, 2014 03:15 am (UTC)
On the Mac, it's the original Unix "traceroute" program.

I'm not sure what the WoW login server is, it may go through us.battle.net, which is the login server for Blizzard web access. On the Mac traceroute, you can use either the numerical IP address or a regular domain host name, which is what I used.

As far as helping customers, that costs Blizzard money....

Frankly, this problem and various others could be diagnosed easily by adding code to the Blizzard launcher. But that -- all together now -- would cost Blizzard money.

And telephone support costs *real* money.